Broken Timbuk2 Bag

I have sent the following letter to Timbuk2.

Dearest Timbuk2,

About 3 months ago I achieved my life long dream of owning a timbuk2 bag. I had long watched, and planned for the day when my computer would be protected by the best bags in the industry. Pining away, I began to dream of the quality, the unparalleled craftsmanship and the utmost attention to detail and style. Surely, with this bag I could be successful, my wife would love me more, my coworkers offering me more respect. Even my community would finally recognize my achievements.

After I got my bag, I rejoiced. These were the halcyon days. The sun shone through the darkness of winter, piercing and warming my heart with epic success. With my timbuk2 bag in hand there was no stopping me. And then the darkness fell.

I still remember that day, I went to pick up my bag by it’s handle and in horrific slow motion it snapped. I looked on in horror, disbelieving that my golden fleece would be so taken from me. It is with a somber heart and forlorn eyes that I look to you, harbinger of hope. May my bag be repaired? Is it covered by warranty? It is the answers to these questions that brings me humbly before you.

Or in Haiku:
I love my great bag
One day the handle broken
Please fix my black bag

Respectfully yours,

Dan Garfield