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HTC – You Owe it To Us

On October 11, 2009 I rushed to get the HTC Hero on the first day it was sold. Eight months later that phone is now considered obsolete. Especially by HTC. First they took nearly seven months to update that phone from Android 1.5 to Android 2.1 now they’ve promised to never update it again.

One update is all they could give us? I really like my phone but when I bought it I thought that it would be updated for a long time to come. I had just come from the iphone where we got all the updates we wanted and when an update was released there was no waiting.

Let me cut to the chase,

Dear HTC,

You have abandoned Hero users. When we buy a phone we don’t just buy it for what it can do, we buy it for all that it will be able to do. Maybe you’ll be better in the future about keeping products updated (and updated in a timely manner) but for now you need to remember the people that made you money just eight short months ago. Here’s what you must do.

Opensource all the drivers for the Hero.

You make a lot of phones, I understand thats a big strain on your dev team to try to keep everything updated. That’s fine I guess. I’m disappointed but the least you could do is release the code for all the drivers. Be honest, there’s not a lot of proprietary value in keeping your drivers secret, especially for what is now considered an “ancient” phone.

Please do this, then I can compile from source myself with a 2.2 rom or a 2.3 rom or whatever rolls down the pipe. You want to abandon us? Fine, at least leave us with the tools to pick up the slack.

Signed,

Dan a, until recently, loyal HTC fan.

BTW, this isn’t a suggestion really, HTC required by law to opensource their kernel. I’m asking nicely but really they’re obligated to.

Posted Wednesday, June 30, 2010
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4 comments
Matt Martin
Matt Martin

I absolutely agree with this post. I will never purchase another HTC phone if something doesn't change.

Matt Martin
Matt Martin

I absolutely agree with this post. I will never purchase another HTC phone if something doesn't change.

TJ Seitenbach
TJ Seitenbach

Agreed. I love my Hero, but a lack of future updates is ridiculous. Sense was a huge draw for me to go with HTC, but based on the rumors of Gingerbread (3.0)'s overhauled UI, Sense will be worthless.

Are you paying attention, HTC? You make good hardware, but you've got to keep the software updates rolling out on existing phones, especially Android ones, where regular updates are always coming down the line. FroYo gives a performance boost due to it's JIT compiler. It's exactly what the aging CPU on my Hero needs to keep me going until I'm ready to upgrade. And when I do upgrade, I really, really would like it to be to another HTC phone.

Don't make me go crawling back to Samsung, or worse, Motorolla...

TJ Seitenbach
TJ Seitenbach

Agreed. I love my Hero, but a lack of future updates is ridiculous. Sense was a huge draw for me to go with HTC, but based on the rumors of Gingerbread (3.0)'s overhauled UI, Sense will be worthless.Are you paying attention, HTC? You make good hardware, but you've got to keep the software updates rolling out on existing phones, especially Android ones, where regular updates are always coming down the line. FroYo gives a performance boost due to it's JIT compiler. It's exactly what the aging CPU on my Hero needs to keep me going until I'm ready to upgrade. And when I do upgrade, I really, really would like it to be to another HTC phone.Don't make me go crawling back to Samsung, or worse, Motorolla...